Delivery & Shipping costs
You spoke and we listened, we now have clearer and more detailed delivery information.
If you require any more information on the process then please do not hesitate to contact our customer service team by following this link. The website says were closed? Don't worry! We can still be contacted via our Facebook page as well as our ‘contact us’ page.
Standard Delivery (UK):
All standard UK deliveries are free when you spend £50 or more and are estimated to be with you within 3-5 working days of placing your order. However, during busy periods this may not be possible, but don't worry! If any issues do appear with your order then our customer service team will contact you immediately.
Each order is expected to have a minimum of a 24 hour handling time.
Any orders under £50 come with a £2.99 standard delivery charge.
Delivery to areas such as Ireland, the Scottish Highlands and outlying parts of the UK mainland is estimated to take an extra 24 hours handling time on top of the standard delivery time due to shipping processes. Not sure if your area counts? Don't panic! A member of our customer service team will contact you and let you know if this does apply to your area.
Please note that during peak periods such as Christmas, Valentine's Day, Father's Day, etc there may be a slight delay in the despatch of your order, so please allow extra time for delivery.
All of our parcels are delivered through Royal Mail, Parcelforce, DPD, or DHL. All orders that leave our warehouse are tracked to ensure a secure delivery service.
Express Delivery (UK):
Our UK express tracked delivery service is estimated to get your package to you within 3 working days, including handling time, The cost for this service is £5.95 on all orders.
Express Delivery (US):
Our US expressed delivery service is estimated to get your package to you within 9 working days, including handling time. The cost of this service starts from £12.99.
We are always happy to ship orders globally. The cost of this varies according to value, weight, and volume of your parcel along with its destination. To find out the delivery charge and delivery time for your country, use our ‘get shipping estimates’ page when you navigate to your basket.
Want to track your order yourself?
It's simple! Once your order has left our warehouse we will send you a confirmation email which contains your tracking number to follow your parcels progress.
How do you use the shipping estimates page?
1) Add the products you want to purchase to your basket.
2) Navigate to the basket and fill in the area entitled GET SHIPPING ESTIMATES
3) Click CALCULATE SHIPPING and wait for prices and options to be shown.
4) Select the method you require and continue to the checkout.
5) If nothing is shown please contact our customer service team so they can assist you.
Can you collect your order?
Yes, if you are local to us then you are able to collect from our warehouse/ office. To do this all you need to do is place your order as you normally would. Once your order is processed, ring our customer service team on 01803 664993 and notify them that you would like to collect your order in person from our location. This will then enable us to mark your parcel as collect in person and keep it to one side to be collected at a time that suits you best.
Handling time on collect in person order depends on whether we have the item in stock, but can, in some cases, be ready the same day. Average estimated wait time is 24-48 hours if we do not have the product on our shelf. We will notify you if there are any delays.
Where do you collect your order from?
H1 Westfield Business Park
If you have ordered pre-order items with a launch date, we will then reserve your total order until the launch date. The total order will be processed by us on or before the day of the launch.